Return policy

If you are not satisfied with your online purchase, you can send it back to us for a refund or exchange within 14 days of purchase. The package must arrive at our offices within those 14 days for the return or exchange to be considered valid.

Before getting started, please check below to see if your item is eligible for a return or exchange.

• All returned merchandise must be in its original condition with no signs of wear or damage. The items must be in their original packaging which includes the box.

• Sale items and special orders are final sale and cannot be returned or exchanged. We encourage you to contact us with any questions you may have before purchasing a sale or custom item from us.

Customer is responsible for all shipping costs unless the item is damaged or we made a mistake. 

To start a return or exchange, please email our customer service team at support@bonweekendworld.com and we will get back to you within 2 business days with details on how to process your return or exchange.

Please allow 3-5 business days for us to process your return or exchange once it arrives at our offices. Once we verify that the merchandise is in good condition, we will send you a refund confirmation via email.

We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Please note that we do not cover any customs fees. Unfortunately, if the customer refuses to pay the customs fee at the time of the package arrival and chooses to return the order back to Bon Weekend, please be aware that this fee will be deducted from your return and it is still the responsibility of the customer.